Terms and Conditions

These terms and conditions apply to all orders which you, the customer, place using this website www.mangetout.ae  which is owned and operated by Mange Tout Gifts Trading LLC, Dubai, UAE.

By placing an order with www.mangetout.ae you accept and agree to be bound by these terms and conditions, the Privacy Policy and such other policies as we notify you from time to time, which together constitute the entire agreement between us. Nothing in these terms of user and privacy policy affects your statutory rights, either as a consumer or otherwise.

Complete description of the Goods & Services provided 

Mange Tout Gifts Trading LLC sells hampers, flowers, cakes, balloons, soft toys.

Refund/Cancellation policy 

Mange Tout Gifts Trading LLC will refund any cancelled orders less the agreed cancellation charges which are applied by each supplier and any administration costs. These charges will be shown at the time of payment and confirmation. All refunds of any transaction amount will be made to the original form of payment.

Complaints Handling

At Mange Tout, we are committed to delivering high-quality products and excellent customer service. If you're not fully satisfied with your experience, we encourage you to reach out so we can address the issue promptly.

You can contact us via:

Email: info@mangetout.ae
Phone: ‪+971 4 3966 433‬
WhatsApp: ‪+971 54 701 4621‬
Contact Form: mangetout.ae/contact-us

We will acknowledge your complaint within 1 business day. Our customer service team will review and investigate the matter and may reach out for further details. We aim to resolve complaints within 3–5 business days. Resolutions may include a replacement, refund, or another appropriate action based on the nature of the issue.

Your feedback helps us improve - whether it's a complaint, suggestion, or compliment, we truly value your input.

Transaction currency 

All payments are charged in Dirham the currency of the country United Arab Emirates which is displayed on our website as AED. Our currency converter is a simple tool to give you an approx value in your local currency. We will not be responsible for bank charges or fees applied by your credit card or bank; it is only for approximate guidelines and may differ slightly to what you are charged

Delivery & Replacement policy 

Once your payment is received, the order will be delivered to you subject to delivery constraints.  Delivery in Dubai and Sharjah will be made via our temperature controlled chiller van in person; other Emirates will be delivered using a local courier service and will be a next day delivery service.

Whilst every effort is made to supply items as specified, the contents of each gift are subject to availability.  Mange Tout Gifts Trading LLC reserves the right to substitute any items where appropriate, and guarantee that all replacements are of equal or greater value.

Delivery information such as Customer Name, Location, Address and Contact Number will be stored for delivery purposes.  Other personal identifiable information will not be stored.

Same day delivery is available for orders received before 14.00hrs (UAE time)

Security capabilities 

We use 128 bit SSL certificate to ensure secure data transmission between you and www.mangetout.ae  

Payments

We accept payments online using Visa, MasterCard  credit/debit in AED Dirham.   If credit card online is selected as the payment method then the details on the customer/cardholder ID should exactly match that of the credit card used to make the purchase

 In case of any dispute the law applicable would be based on the UAE Governing Law.

www.mangetout.ae will NOT deal or provide any services or products to any of OFAC sanctions countries in compliance with the law of the UAE

Customer Support Contact 

Company License No.: 243559

Registered Legal Name: MANGE TOUT GIFTS TRADING LLC

Business Address:
Office 203 - Hamsa A-Block Building,
Khalid Bin Al Waleed Rd, Al Karama,
PO Box 30426, Dubai, United Arab Emirates

Tel:  +971 4 3966433 l Fax: +971 4 3966445

WhatsApp: ‪+971 54 701 4621‬

Email: info@mangetout.ae

Order's Enquiry: orders@mangetout.ae

All complaints and order issues should be made in writing.